Privacy Policy
Contents
- Purpose
- Information We May Collect
- Payment Data
- How We Use Information
- Legal and Operational Basis
- Service Providers and Data Sharing
- No Sale of Customer Data / Third-Party Advertising
- Site Hosts and Roaming Partners
- Cross-Border Processing
- Cookies and Similar Technologies
- Data Retention
- Security
- User Choices and Requests
- Children
- Policy Updates
- Contact
Privacy information for ChargeMe EV Guide
ChargeMe EV Guide is a vehicle information and charging-time calculator app provided by ChargeMe OPC. The following information applies specifically to version 1.0.0 of this app. The broader descriptions below concerning charging accounts, payments, location services and network operations do not apply to this version of ChargeMe EV Guide.
Information processed in the app
The app does not require an account and does not collect or transmit personal information to ChargeMe through normal catalogue and calculator use. It does not include advertising, analytics tracking, payment processing or location tracking.
Information stored on your device
Saved vehicles and your language preference are stored locally on your device. Battery percentages, assumed charging power and energy-consumption inputs are processed locally for calculations and are not sent to ChargeMe.
Removing local information
You can remove saved vehicles within the app. You can remove remaining local app data through your device’s app-data controls or by deleting the app, subject to your device’s backup and restore settings.
External links
Manufacturer references and website links open external websites. Those websites may collect information under their own privacy policies.
Support enquiries
If you email us, we receive your email address and the information you choose to include. We use this information to respond and provide support, retaining it only as needed for those purposes or applicable legal requirements.
Contact
For questions about ChargeMe EV Guide’s privacy practices, contact support@chargemesg.com.
1. Purpose
This Privacy Policy explains how ChargeMe collects, uses, stores and shares personal information when users access the ChargeMe website, applications, EV charging network, payment functions and related services.
2. Information We May Collect
Depending on the service, ChargeMe may collect name and contact details; account identifiers; vehicle/charging identifiers; charging-station and session data; location data associated with charging use; RFID/QR identifiers; payment transaction references and status; device/app information; IP and security logs; customer-support communications; and information voluntarily submitted through forms.
3. Payment Data
Payments may be processed by authorized payment gateways and financial-service providers. ChargeMe may receive transaction references, payment status, amount and limited payment metadata needed for reconciliation and support. Where payment credentials are collected directly by the payment provider, ChargeMe should not store full card credentials.
4. How We Use Information
ChargeMe may use information to create and manage accounts; locate and operate chargers; authenticate charging sessions; process and reconcile payments; maintain charging-credit balances; provide receipts and transaction history; provide customer support; improve network performance; prevent fraud and misuse; maintain cybersecurity; comply with accounting, legal and regulatory obligations; and communicate important service information.
5. Legal and Operational Basis
ChargeMe processes information as necessary to provide requested services, perform transactions, comply with legal obligations, protect legitimate operational/security interests and, where required, obtain user consent.
6. Service Providers and Data Sharing
ChargeMe may share the minimum information reasonably necessary with trusted providers supporting payment processing, software/cloud hosting, charger connectivity, communications, mapping, maintenance, accounting, cybersecurity, professional advice or regulatory compliance. Such providers should receive information only for legitimate service purposes and subject to appropriate obligations.
7. No Sale of Customer Data / Third-Party Advertising
ChargeMe does not sell customer personal information to advertisers. Unrelated third-party advertising must not use customer checkout or transaction information through ChargeMe. Any future advertising or marketing data use requiring consent will be handled separately in accordance with applicable law.
8. Site Hosts and Roaming Partners
Where a charger is located at a partner/host site or accessed through an interoperable/roaming arrangement, limited operational information may be shared where necessary to provide the charging service, resolve faults, reconcile usage or meet contractual/legal obligations.
9. Cross-Border Processing
ChargeMe develops services across Bangladesh, Sri Lanka and Singapore and may use technology or service providers located in other jurisdictions. Where information is transferred or processed across borders, ChargeMe will apply appropriate contractual, technical and organizational safeguards as required by applicable law.
10. Cookies and Similar Technologies
The website or app may use necessary cookies or similar technologies for authentication, security, preferences and service functionality, and may use analytics technologies to understand service performance. Where consent is legally required for non-essential technologies, an appropriate consent mechanism should be used.
11. Data Retention
ChargeMe retains personal and transaction information only for as long as reasonably necessary for service delivery, payment reconciliation, accounting, fraud prevention, dispute handling, legal/regulatory obligations and legitimate business records, after which information may be deleted or anonymized where appropriate.
12. Security
ChargeMe applies reasonable administrative, technical and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure or loss. No internet or electronic system can be guaranteed to be completely secure.
13. User Choices and Requests
Subject to applicable law and identity verification, users may contact ChargeMe to request access, correction or other assistance concerning their personal information. Certain records may need to be retained where required for transaction, legal, accounting or security purposes.
14. Children
ChargeMe services are intended for persons legally able to use or pay for EV charging services. ChargeMe does not knowingly seek to collect personal information from children for independent paid charging accounts where prohibited by applicable law.
15. Policy Updates
ChargeMe may update this Privacy Policy to reflect changes in law, technology, services or data practices. The current version and effective date will be published on the website.
16. Contact
Privacy questions or requests may be sent to partner@chargemesg.com or submitted through the official Contact Us page at www.chargemesg.com.
ChargeMe EV Guide app support: support@chargemesg.com